Our policies

Please familiarise yourself with our terms and policies before accessing our coworking space.

Refund policy
Cancellation policy
Privacy policy

Terms and conditions

“Ruapehu Colab” is a coworking space operated by Ruapehu Labs Limited. This Terms and Conditions Agreement (“Agreement”) governs the use of Ruapehu Colab's facilities and services (“Services”). By accessing or using our coworking space, you agree to be bound by this Agreement. If you do not agree with any part of these terms, you may not access or use our Services.

1. Membership and passes

  1. Individuals may purchase a “Pass” from Ruapehu Colab which grants “Membership” for a specified duration, and confers access to specified services.
  2. A pass grants the member access to specified facilities in our coworking space within the specified opening hours.
  3. Fees for single day passes are to be paid in advance to obtain details for accessing and using our services.
  4. Fees for extended stays are to be paid on a recurring basis, according to the chosen membership plan.
  5. Refunds are to be provided in accordance with our Refund Policy.

2. Hot desk passes

  1. A “Hot desk” pass grants the member access to a desk workspace for a single day.
  2. Desks are subject to availability; specific desks can only be reserved with “Extended stay” passes.
  3. Members shall not make use of desk workspaces beyond the time limits allocated by the hot-desk pass.
  4. A hot desk pass grants the member access to the meeting room, which can be booked for 1 hour each day at no additional cost.
  5. Additional meeting room use must be paid for at the standard rate.
  6. Excessive booking of the meeting room may result in termination of membership.
  7. The meeting room is subject to availability and may be booked by other members.

3. Meeting room passes

  1. A “Meeting room” pass grants the member access to the meeting room for a duration specified by the pass.
  2. Guests are welcome in the meeting room in accordance with our Guest Policy (§7 of this agreement).
  3. A meeting room pass does not grant access to a desk workspace; a hot desk pass must be purchased separately to use a desk workspace.
  4. Members shall not make use of the meeting room beyond the time limits allocated by the meeting-room pass.

4. Extended stay passes

  1. An “Extended stay” pass grants a member the same benefits as a hot desk pass over a longer period as specified in the membership plan.
  2. Extended stay passes may be cancelled in accordance with our Cancellation Policy.

5. Use of facilities

  1. Make use of our facilities responsibly and in accordance with our guidelines.
  2. Members shall not make use of our facilities beyond the time limits allocated by their pass or membership plan.
  3. Members shall not make use of facilities which are not included in their pass.
  4. Make use of freely available amenities such as tea and coffee, and printing within reasonable limits.
  5. Report any issues or damages to a team member on site or to hello@ruapehucolab.nz immediately.

6. Conduct

  1. Members and their guests must conduct themselves in a professional and respectful manner.
  2. Disruptive behaviour, harassment, or any unlawful activities will not be tolerated.
  3. Keep noise levels appropriate for a working environment.
  4. Members and guests are to behave in accordance with our “Code of Conduct”.

7. Guest policy

  1. Members are welcome to bring a limited number of guests within reason.
  2. Guests must be accompanied by the member at all times.
  3. Members are responsible for the conduct of their guests.
  4. Guests may join members holding a hot-desk pass only at the desk workspace associated with that pass; a separate hot-desk pass must be purchased to make use of an additional desk workspace.
  5. Guests may make use of freely available amenities such as tea and coffee, and printing within reasonable limits.

8. Data

  1. Make use of our data network within reasonable limits.
  2. Ruapehu Colab reserves the right to terminate access to our network for breaching reasonable use such as excessive upload or download traffic, or unlawful activities.
  3. Data transmitted over our network is the responsibility of the member; Ruapehu Colab is not liable for any loss or interception of data as a result of member activities, nor any loss or damage from unlawful activities carried out by the member on our network.

9. Liability

  1. Members and their guests use the coworking space facilities at their own risk.
  2. Personal belongings are the responsibility of the member; Ruapehu Colab is not liable for any loss or damage.
  3. Ruapehu Colab is not liable for any injuries, damages or losses incurred on the premises.
  4. Security cameras are in operation covering both entryways for the safety of members and guests; desks, screens, and meeting rooms are not covered by security cameras.

10. Termination

  1. Ruapehu Colab reserves the right to terminate membership for violation of these terms and conditions.
  2. No refunds will be provided in case of termination due to violation.

11. Amendments

  1. Ruapehu Colab reserves the right to amend these terms and conditions at any time.
  2. Notice of amendments will be posted on our website.

12. Website

  1. The Ruapehu Colab website https://ruapehucolab.nz (”Website”) is provided for general information only.
  2. We reserve the right to update the content on the website at any time.
  3. Ruapehu Colab is not responsible for information on the website that is not accurate, complete or current.

13. SimplyBook.Me

  1. Ruapehu Colab uses the SimplyBook.Me platform to manage passes and bookings.
  2. While using the SimplyBook.Me platform you are subject to their terms and policies including the “Terms and Conditions”, “Privacy Policy”, and “Data Processing Agreement”.
  3. Ruapehu Colab is not responsible for information on the SimplyBook.Me platform that is not accurate, complete or current.
  4. Ruapehu Colab is not liable of any loss or damage incurred while using the SimplyBook.Me platform.

14. Stripe

  1. Ruapehu Colab uses the Stripe platform to process payments.
  2. While using the Stripe platform you are subject to their terms and policies including the “Terms and Conditions”, “Privacy Policy”, and “Data Processing Agreement”.
  3. Ruapehu Colab is not responsible for information on the Stripe platform that is not accurate, complete or current.
  4. Ruapehu Colab is not liable of any loss or damage incurred while using the Stripe platform.

15. Governing law

  1. This Agreement shall be governed by and construed in accordance with the laws of New Zealand.